Want to return an item? You can submit your return request directly through your Josh’s Collectibles customer account.
How to request a return
1. Sign in to your account
Click Account in our online store and sign in using the email address you used when placing your order.
2. Select your order
Go to your orders and select the order containing the item you wish to return.
Click Request return.
3. Select the item(s)
Select the item or items you would like to return.
Choose the reason for your return and, if necessary, add a note explaining your request.
This includes returns because of:
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Change of mind
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Damaged item
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Incorrect item
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Defective item
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Other applicable reasons
4. Submit your request
Click Request return to submit your return request.
We will receive your request and review it.
After your return request
If your return is approved, we will provide you with the necessary return instructions.
Where applicable, we will provide a return shipping label.
Please do not send your return before receiving our return instructions.
Once we receive your returned item, we will inspect it.
If the return is accepted, your refund will be processed using the original payment method.
Damaged, incorrect or defective items
If your order arrives damaged, you receive the wrong product, or you believe a product is defective, select the appropriate reason when submitting your return request through your customer account.
If we require additional information, we will contact you after reviewing your request.
Important
The use of our online return system does not affect your statutory consumer rights.
EU consumers generally have a 14-day right of withdrawal for online purchases, subject to applicable legal exceptions.
For full information about your return and refund rights, please see our Return & Refund Policy.
Need help?
If you cannot access your customer account or are unable to submit a return request, please contact us at: