Refund policy
Last updated: September 21, 2026
At Josh’s Collectibles, we want you to be satisfied with your purchase. This policy explains your rights regarding cancellations, returns, refunds and the legal guarantee applicable to purchases made through our webshop.
1. Order cancellation
You may request cancellation of an order within 1 hour after placing the order through your customer account, where this option is available.
After this period, an order may already have entered processing and can no longer be cancelled through the standard cancellation process.
This cancellation policy does not affect your statutory consumer rights, including your legal right of withdrawal.
2. Right of withdrawal
If you are a consumer, you generally have the right to withdraw from your purchase within 14 calendar days, without giving a reason.
The withdrawal period starts on the day you, or a third party designated by you other than the carrier, physically receive the goods.
If your order is delivered in several separate shipments, the withdrawal period starts on the day you receive the last product.
If the final day of the withdrawal period falls on a Saturday, Sunday or public holiday in Belgium, the period is extended to the next working day where applicable.
You can exercise your right of withdrawal through the return process available through your customer account or by contacting us at:
Email: info@joshcollectibles.com
You do not need to provide a reason for exercising your right of withdrawal.
3. How to return an order
After notifying us that you wish to withdraw from your purchase, you must send the goods back without undue delay and, in any event, no later than 14 calendar days after communicating your decision to withdraw.
Please use our return process or contact us before sending anything back. We will provide the applicable return instructions.
Unless otherwise agreed, please do not send a return to our business address without first receiving return instructions from us.
You are responsible for taking reasonable care of the products while they are in your possession.
You may handle the products only to the extent necessary to establish their nature, characteristics and functioning. If the value of the goods has decreased because of handling beyond what is necessary to inspect them, we may be entitled to deduct the resulting loss in value from the refund, where permitted by law.
For collectible products, please return the item in the condition in which you received it. Where applicable, single cards should be returned with their original protective packaging and graded cards should be returned in their original slab.
4. Return shipping costs
Unless the return is due to a defect, damage, an incorrect item or another situation for which we are legally responsible, you are normally responsible for the direct cost of returning the goods.
If a product is defective, damaged or incorrectly supplied, please contact us before returning it so that we can provide the appropriate instructions.
Nothing in this policy limits your statutory rights.
5. Damaged, defective or incorrect products
If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as reasonably possible at:
We may ask you to provide photographs or other information to help us assess the issue.
Your statutory rights under the applicable legal guarantee remain unaffected.
6. Legal guarantee
For consumer purchases, new goods are generally covered by a two-year legal guarantee from the date of delivery, in accordance with applicable Belgian consumer law.
If a product does not conform to the sales agreement, you may have rights to repair, replacement, price reduction or termination of the agreement, depending on the circumstances and applicable law.
The legal guarantee does not cover damage or defects caused by misuse, accidents, improper handling or other circumstances for which the consumer is responsible, to the extent permitted by law.
For second-hand goods, where applicable, a shorter legal guarantee period may be agreed in accordance with Belgian law.
Nothing in this policy limits or excludes mandatory consumer rights.
7. Collectible products
Collectible products can naturally contain manufacturing or printing characteristics such as minor centering differences, print lines, whitening, small factory imperfections or packaging imperfections.
Such characteristics are not automatically considered a defect or lack of conformity.
For randomized products, the contents and pulls are determined by the manufacturer. Not receiving a particular card, character, rarity or value is therefore not automatically considered a defect.
This does not affect your statutory rights where a product genuinely fails to conform to the sales agreement.
8. Exceptions to the right of withdrawal
The right of withdrawal does not apply in certain situations defined by law.
Depending on the product, this can include certain sealed goods that are not suitable for return for reasons of health protection or hygiene once their seal has been broken, certain sealed audio or video recordings or computer software once unsealed, and other statutory exceptions.
We do not automatically exclude all opened collectible products from the statutory right of withdrawal. Whether an exception applies depends on the specific product and the applicable legal rules.
9. Refunds
If you validly exercise your right of withdrawal, we will reimburse the payments we received from you, including the cost of the least expensive standard delivery option offered by us.
If you selected a more expensive delivery option, the additional cost will not be reimbursed where permitted by law.
Refunds are normally made using the same payment method used for the original transaction, unless another method has been expressly agreed.
We may wait with the refund until we have received the returned goods or until you provide evidence that you have sent them back, whichever occurs first, where permitted by law.
We aim to process refunds within the statutory timeframe. Depending on your bank or payment provider, it may take additional time before the refunded amount appears on your account.
10. Exchanges
We do not generally offer direct product exchanges.
If you wish to replace a product, you can normally exercise your applicable withdrawal rights and place a new order.
11. Contact
For questions regarding cancellations, returns, refunds or guarantees:
Josh’s Collectibles
Kollegestraat 3/0012
8500 Kortrijk
Belgium
Email: info@joshcollectibles.com
Telephone: [TELEFOONNUMMER]