Terms of service
Terms of Service
Last updated: September 21, 2026
These Terms of Service apply to purchases made through the Josh’s Collectibles webshop.
By placing an order through our webshop, you acknowledge these terms. Nothing in these terms limits or excludes any mandatory rights granted to consumers under applicable Belgian or European law.
1. Business information
Josh’s Collectibles
Business owner: Joshua Harinck
Address: Kollegestraat 3/0012, 8500 Kortrijk, Belgium
Enterprise number: [ONDERNEMINGSNUMMER]
VAT number: [BTW-NUMMER]
Email: info@joshcollectibles.com
Telephone: [TELEFOONNUMMER]
2. Applicability
These Terms of Service apply to all purchases made through our webshop.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions remain applicable to the extent permitted by law.
3. Products and product information
We make reasonable efforts to ensure that product descriptions, specifications, images and other information on our webshop are accurate.
Product images may be illustrative and may not always show the exact individual item you will receive.
Minor variations in colour, packaging, printing, manufacturing or presentation may occur.
For sealed collectible products, minor packaging imperfections or factory-related imperfections do not automatically constitute a defect or lack of conformity.
If a significant difference exists between the product information and the product supplied, we will address the matter in accordance with applicable law.
4. Prices
All prices shown to consumers are in euros and include applicable VAT unless explicitly stated otherwise.
Any applicable delivery charges or other additional costs will be displayed before you place your order.
We reserve the right to change prices before an order is placed.
Price changes do not affect orders that have already been accepted and confirmed, except where a genuine and obvious pricing error has occurred.
If an obvious pricing error has occurred, we may contact you to correct the error or, where appropriate, cancel and refund the affected order.
5. Orders
Before completing your order, you have the opportunity to review and correct the information entered.
An order becomes binding in accordance with the applicable checkout process and applicable law.
After placing an order, we will send an order confirmation to the email address provided by you.
We reserve the right to refuse or cancel an order in legitimate circumstances, for example in cases of obvious pricing or technical errors, suspected fraud, payment problems or product unavailability.
If you have already paid for an order that is cancelled by us, the amount paid will be refunded.
6. Payment
Payment can be made using the payment methods available during checkout.
Payments may be processed by third-party payment service providers.
We do not generally have access to your complete payment card details.
An order will only be processed once the applicable payment requirements have been fulfilled.
7. Delivery
We currently ship orders within Belgium only, unless another destination is explicitly made available at checkout.
Delivery estimates are provided during checkout and/or on our Shipping Policy page.
Our standard delivery estimate is generally 3–5 business days after the applicable processing period. Express delivery, where available, is generally 1–2 business days after processing.
These are estimates and may be affected by circumstances outside our reasonable control.
We will nevertheless comply with all mandatory statutory delivery obligations.
Unless otherwise provided by law, the risk of loss or damage passes to the consumer when the consumer or a third party designated by the consumer, other than the carrier, physically acquires possession of the goods.
8. Pre-orders
Pre-order products are offered based on the expected release or availability date communicated by the manufacturer or supplier.
Pre-order dates are estimates and may change.
If a manufacturer or supplier changes a release date, reduces an allocation or cancels a product, we will inform affected customers where appropriate.
If we are unable to supply an ordered pre-order product, we will provide an appropriate solution in accordance with applicable law, which may include a refund.
If an order contains both in-stock and pre-order products, we may ship the complete order once all products are available unless another shipping arrangement is offered.
9. Right of withdrawal
Consumers generally have a statutory right of withdrawal of 14 calendar days for online purchases, subject to the exceptions provided by law.
The withdrawal period generally starts on the day the consumer physically receives the goods.
For complete information about exercising your right of withdrawal, please consult our Return and Refund Policy.
Nothing in these Terms of Service limits the statutory right of withdrawal.
10. Returns and refunds
Returns and refunds are handled in accordance with our Return and Refund Policy.
Where a consumer validly exercises the right of withdrawal, we will reimburse the payments received in accordance with applicable law.
The customer may be responsible for the direct cost of returning the goods unless the law provides otherwise or the return is due to an issue for which Josh’s Collectibles is responsible.
11. Legal guarantee
Consumer purchases of new goods are generally covered by the two-year legal guarantee from the date of delivery, in accordance with Belgian law.
If goods do not conform to the sales agreement, the consumer may have rights to repair, replacement, price reduction or termination of the agreement, depending on the circumstances and applicable law.
For second-hand goods, a shorter guarantee period may be agreed where permitted by Belgian law and where this is clearly communicated.
The legal guarantee does not cover issues caused by misuse, accidents, improper handling or other circumstances attributable to the consumer, to the extent permitted by law.
Nothing in these terms limits mandatory consumer rights.
12. Collectible products
Collectible products may contain manufacturing or printing characteristics, including:
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minor centering differences;
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print lines;
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small printing imperfections;
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minor whitening;
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minor factory imperfections;
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packaging imperfections.
Such characteristics do not automatically mean that a product is defective.
We do not guarantee a specific grading score for collectible cards or other products.
Where a product is described as sealed, this means that the product is supplied in its original sealed condition as described on the product page.
For randomized products, the contents are determined by the manufacturer. The absence of a particular card, rarity, character or monetary value is therefore not automatically a defect.
These provisions do not limit any statutory consumer rights.
13. Intellectual property
The content of the Josh’s Collectibles webshop, including text, photographs, graphics, logos and other original materials, may be protected by intellectual property rights.
Unless permitted by law or with our permission, this content may not be copied, reproduced or commercially exploited.
Product names, trademarks and logos belonging to third parties remain the property of their respective owners.
14. Use of the webshop
You agree not to use our webshop for unlawful purposes or in a way that could damage the webshop, our systems, our business or other users.
We may take reasonable measures to protect the security and availability of our webshop.
15. Personal data
Personal data is processed in accordance with our Privacy Policy.
16. Liability
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
We are not responsible for delays or failures caused by circumstances outside our reasonable control, subject to mandatory consumer rights.
17. Force majeure
Circumstances beyond our reasonable control may include, depending on the circumstances, major disruptions to transport, supplier failures, natural disasters, government measures, serious technical failures or other events that could not reasonably be prevented.
Where such circumstances affect an order, we will take reasonable steps to inform affected customers and comply with applicable legal obligations.
18. Complaints
If you have a complaint regarding an order or our services, please contact us first:
We will make reasonable efforts to handle complaints promptly and fairly.
19. Applicable law
These Terms of Service are governed by Belgian law, without prejudice to any mandatory consumer protection provisions that apply to you under applicable European or national law.
20. Changes to these terms
We may update these Terms of Service from time to time.
The version applicable to your purchase is the version in force at the time the order was placed, subject to applicable law.