Shipping policy
Last updated: September 21, 2026
At Josh’s Collectibles, we carefully pack every order to help ensure that your collectibles arrive safely and in good condition.
1. Shipping destinations
We currently ship orders within Belgium only.
We may expand our shipping destinations in the future.
Available delivery options and applicable shipping costs are displayed during checkout before you complete your purchase.
2. Delivery times
We currently offer the following estimated delivery times:
Standard delivery: 3–5 business days
Express delivery: 1–2 business days, where available
Delivery times are estimates and may vary depending on the carrier, destination, weekends, public holidays and circumstances outside our reasonable control.
3. Order processing
In-stock orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed during weekends or public holidays are normally processed from the next business day.
During product launches, promotions, holidays or periods of unusually high order volume, processing may take longer.
If a significant delay is expected, we will make reasonable efforts to inform affected customers.
4. Pre-orders
Pre-order products are shipped around the expected release or availability date stated on the product page.
Manufacturer and supplier release dates are estimates and may change.
If the release date changes, we will communicate relevant updates where appropriate.
If a supplier or manufacturer provides fewer units than expected or cancels a product, we may be unable to fulfil the affected order. In that case, we will provide an appropriate solution, which may include a refund.
5. Orders containing pre-orders and in-stock products
If an order contains both in-stock products and pre-order products, we will normally ship the order together once all products are available.
If you want an in-stock product earlier, we recommend placing a separate order.
If a different arrangement is available, this will be communicated or shown during checkout.
6. Shipping costs
Shipping costs are calculated and displayed during checkout before payment.
The available shipping methods and prices may vary depending on the order and destination.
7. Tracking
Where tracking is available, you will receive tracking information after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the parcel has been handed over.
8. Packaging
We take reasonable care when packaging collectible products.
Depending on the product, we may use protective sleeves, top loaders, cardboard protection, bubble wrap, boxes or other suitable protective materials.
The type of packaging may vary depending on the size, value and nature of the order.
9. Damaged parcels
If your parcel arrives visibly damaged, please document the condition of the parcel and contact us as soon as reasonably possible at:
Where appropriate, we may ask for photographs of the parcel and its contents.
Your statutory rights remain unaffected.
10. Lost or delayed parcels
If your parcel appears to be lost or significantly delayed, please contact us.
We will investigate the shipment with the carrier where appropriate and take the necessary steps in accordance with applicable law.
11. Incorrect delivery address
Please check your delivery address carefully before completing your order.
If an order is returned to us because an incorrect or incomplete delivery address was provided, additional shipping costs may apply if you request that the parcel be sent again.
This does not affect any statutory consumer rights.
12. Contact
For questions about shipping or delivery:
Josh’s Collectibles
Kollegestraat 3/0012
8500 Kortrijk
Belgium
Email: info@joshcollectibles.com
Telephone: [TELEFOONNUMMER]